Untitled Document

Land Rover Problem Report Form

1.	1. Describe your problem: ________________________________________________________________ ________________________________________________________________
2.	Now, describe the problem accurately: ________________________________________________________________ ________________________________________________________________
3.	Speculate wildly about the cause of the problem: ________________________________________________________________ ________________________________________________________________
4.	Problem Severity Minor , Trivial , I'm at home , I'm within walking distance of public transport
5.	Nature of the problem: Absolutely no reaction Strange Noise Strange Smell Strange Color
6.	Is your ignition key in?	Yes	No
7.	Is it turned on?	Yes	No
8.	Have you tried to fix it yourself?	Yes	No
9.	Have you made it worse?	Yes
10.	Have you had "a friend" who "Knows all about cars" try to fix it for you?	Yes	No
11.	Did he make it even worse?	Yes
12.	Have you read the repair manual?	Yes	No
13.	Are you sure you've read the repair manual?	Maybe	No
14.	Are you absolutely certain you've read the repair manual?		No
15.	If you read the manual, do you think you understood it?	Yes	No
16.	If 'Yes' then explain why you can't fix the problem yourself. __________________________________________________________ __________________________________________________________
17.	What were you doing with your car at the time the problem occurred? __________________________________________________________ __________________________________________________________
18.	If you answered 'nothing' then explain how you found out something's wrong. __________________________________________________________ __________________________________________________________
19.	Are you sure you aren't imagining the problem?	Yes	No
20.	Does ANY other system (like the radio) works?	No	Never worked
21.	Do you have a copy of 'Land Rovers for Dummies'?	Yes	No
22.	Do you have any independent witnesses to the problem?	Yes	No
23.	Do you have any Land Rover products that DO work flawlessly? (not counting clothes)	Yes	No
24.	Is there anyone else you could blame this problem on?	Yes	No
25.	Is the car on fire?	Yes	Not yet
26.	Have you given the ECU a good whack on the top?	Yes	What's an ECU?
27.	Can you do something else instead of bothering me?	Yes

Now copy this table and paste it together with your question to me.